Frequently Asked Questions
Customer Care
Frequently Asked Questions
Clear answers for shipping, returns, payments, products, gift cards, and order help.
How long does shipping take?
Most orders process in 1-3 business days, with typical delivery around 5-7 business days after processing.
How much is shipping?
Standard U.S. shipping is .95. U.S. orders over qualify for complimentary shipping.
Do you accept returns?
Most eligible items can be reviewed within 30 days of delivery. Some food, treat, grooming, opened, or hygiene-sensitive items may be restricted.
How do I contact support?
Email Customer Care at purrfetpetkingdom@gmail.com.
Are gift cards physical?
Gift cards are digital unless otherwise stated. They do not require physical shipping.
Do I need to supervise toys?
Yes. Always supervise play and remove damaged toys, chews, or small broken pieces immediately.
Shop With Confidence
Premium Quality - Secure Checkout - 30-Day Returns - WHERE EVERY PET IS ROYALTYT
Need Help?
Contact Customer Care at purrfetpetkingdom@gmail.com.